TERMS & CONDITIONS

 

This Limited Warranty applies only when the Products are installed in applications in which ambient temperatures are within the range of specified operating temperatures. Utopia Lighting shall not be liable for damages that result from deliveries that do not occur within a customer’s specified time frame or for any delay or default in delivering products where occasioned by any cause beyond the control of Utopia Lighting.

Utopia Lighting will not be responsible under this Limited warranty for any problem of the product(s) that results from external causes such as: negligence; fuel; fires; floods; harsh chemicals to clean products; improper power supply; immoderate switching; unauthorized use, installation, mishandling, maintenance or service. The painted finish is not warranted against fading chalking or yellowing, as fading, chalking or yellowing may naturally occur over time due to normal aging.
 THIS LIMITED WARRANTY IS VOID IF THE PRODUCT IS NOT USED FOR THE PURPOSE FOR WHICH IT IS DESIGNED.

Anchor bolts must be installed using current factory-furnished templates. Fluorescent Ballast Guarantee ? Ballasts are those of recognized, responsible manufacturers. Orders calling for specified brand name or type ballast will be handled on a quotation basis only. Claims for defective ballasts found to be in warranty should be made directly to the ballast manufacturer through their local ballast service center or their field representative in order to expedite replacement. Utopia Lighting is not responsible for any costs or expenses, including without limitation any labor charges for replacement of defective ballasts. Any such costs would be the responsibility of and must be authorized by the ballast manufacturer. 

THE FOREGOING WARRANTY TERMS ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES. UTOPIA LIGHTING MAKES NO REPRESENTATIONS OR WARRANTIES EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS, AND UTOPIA LIGHTING EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NO DISTRIBUTOR OR SUPPLIER OF UTOPIA LIGHTING HAS THE AUTHORITY TO MODIFY OR AMEND THIS LIMITED WARRANTY.

Utopia Lighting reserves the right to discontinue this warranty without notice provided that any discontinuance will only be effective with respect to any products purchased after discontinuance.
 In order to make a warranty claim, you must notify Seller in writing within sixty (60) days after your discovery of the defect, provide proof of purchase such as the invoice and comply with Seller’s other warranty requirements.

ELECTRIC COMPONENT
 
LED
Utopia Lighting warrants its commercial indoor LED fixtures, including the LED arrays and the LED drivers and integral control products to be free from defect in material and workmanship for a period of THREE (3) or FIVE (5) YEARS from the date of original purchase or the number of hours used has not exceeded the L70 life stated for each LED fixture. A product shall not be considered defective solely as a result of the failure of individual LED components to emit light if the number of unserviceable components is less than 10% of the total number of LED components in the product. Our guarantee liability extends only to the repair or replacement of the defective part, and no labor charges for correction of the defect by repair or replacement will be paid by Utopia Lighting unless prior written authority has been granted by our Post-Sale department.
 
Fluorescent
Utopia Lighting warrants its Architectural lighting fixtures to be free from defect in manufacturing, under normal and proper storage, installation, and use, for a period of THREE (3) or FIVE (5) YEARS from the date of shipment. Our guarantee liability extends only to the repair or replacement of the defective part, and no labor charges for correction of the defect by repair or replacement will be paid by Utopia Lighting unless prior written authority has been granted by our Post-Sale department.
 
HID
Utopia Lighting warrants its HID lighting fixtures to be free from defect in manufacturing, under normal and proper storage, installation, and use, for a period of TWO (2) YEARS from the date of shipment. Our guarantee liability extends only to the repair or replacement of the defective part, and no labor charges for correction of the defect by repair or replacement will be paid by Utopia Lighting unless prior written authority has been granted by our Post-Sale department.
 
Induction
Utopia Lighting warrants its Induction lighting fixtures to be free from defect in manufacturing, under normal and proper storage, installation, and use, for a period of TEN (10) YEARS from the date of shipment. Our guarantee liability extends only to the repair or replacement of the defective part, and no labor charges for correction of the defect by repair or replacement will be paid by Utopia Lighting unless prior written authority has been granted by our Post-Sale department.
 
Exit / Emergency
Products from Utopia Emergency Systems, except lamps and fuses, are followed by manufacture warranty. The Emergency Warranty applies only when (1) Emergency Fixtures or other Utopia Lighting products containing Batteries have been continuously connected to an AC input power source, or (2) Batteries sold separately have been placed in fixtures continuously connected to an AC input power source, in each case within 90 days of the date of purchase. Incandescent lamps and fuses are not warranted.

 
POLE

Each Utopia lighting pole will be free from defects in materials and workmanship for ONE (1) YEAR from the date of delivery to the end-user. Poles must be installed by a properly insured and licensed contractor using the supplied anchor bolts and mounting templates. Using a pole product in any manner other than as disclosed in the Application Specification automatically voids the warranty and may cause failure resulting in injury, death or significant property damage.